Frequently asked questions about our coach trips

Yes. A customer account is required to book online. It also lets you find all your bookings in one place.

Payment is made securely online at the time of booking. Your booking is confirmed as soon as payment is received.

Yes, you will receive a confirmation by e-mail. It shows the exact address and time of your departure.

• Day trip: only the name of the person making the booking is required.
• Trip of several days: the surname and first name of each passenger are mandatory, as they are passed on to hotels, parks and other service providers.

The cancellation and refund rules are explained in our general terms and conditions of sale.

You pay online when you book, on the secure payment page of Mollie, an approved payment provider, where you choose from the payment methods offered. We never have access to your full bank details.

Our membership of the Travel Guarantee Fund (GFG) is in progress: this answer will be completed as soon as it is confirmed. Online payment is secured by Mollie.

It is an option you can add when you book. Its price depends on the amount of the booking: 7% up to €1,000, 5% up to €2,500 and 3.5% above that.

With the protection, the base price of the trip is refunded if you cancel up to 48 hours before departure for a day trip, 7 days before for a day trip with admission fees and 14 days before for a trip with overnight stays. Full details: general terms of sale.

Options already paid to providers (cruise, admission tickets…) are no longer refunded from their deadline, shown when you book (usually 14 days before departure).

Not always. The price may vary depending on the pick-up point you choose.

• Under 3: free for day trips. For trips of several days, only the seat on the coach is charged, and the hotel or service providers may ask for a supplement.
• Aged 3 to 11: child rate.
• Aged 12 and over: adult rate.

For a child under 3, please mention it in the "Remarks" field when booking.

Yes. Children under 3 must travel in a baby seat fastened to the coach seat with the seat belt. Parents must provide this seat.

On the trips concerned, the first 20 seats on each coach are offered at a lower price, up to 30 days before departure. After that, the normal price applies. The current rate is always shown on the trip page.

We have 36 pick-up points in Belgium: Flémalle, Liège, Ans, Herstal, Visé, Herve, Andenne, Sambreville, Bastogne, Arlon, Gentbrugge, Loppem, Ostend, Antwerpen, Geel, Beringen, Hasselt, Bilzen, Tongres, Waterloo, Nivelles, La Louvière, Gosselies, Mons, Louvain, Marche-en-Famenne, Namur, Wavre, Kontich, Kraainem, Mechelen, Lokeren, Sint-Niklaas, Nazareth, Kortrijk Oost and Menen. Not every trip leaves from all these places: the available pick-up points are shown on the trip page.

Please arrive 15 minutes before your scheduled departure time. The coach cannot wait for latecomers.

Every traveller, including children, must have a valid identity card or passport. Also remember your European Health Insurance Card.

Each coach runs from 30 paying travellers. It is confirmed or cancelled at the latest 14 days before departure (21 days for a tour). As soon as a departure is confirmed, “Departure confirmed” is shown on the trip page.

We let you know and offer you a seat on another coach of the same trip, at the same price. If that does not suit you, or if no other coach runs, we refund you in full, cancellation protection included.

Yes, small dogs are allowed in a basket. Please mention this in the "Remarks" field when booking.

• Day trip: one small bag to keep with you.
• Trip of several days: one suitcase of 20 kg maximum per person, plus one small piece of hand luggage.

No. Smoking and vaping are not allowed on the coach.

Yes. Our rule: never more than 3 hours of driving without a 30-minute break, day or night. It is stricter than the regulations.

Yes. Associations, schools, companies or groups of friends: we organise tailor-made trips and offer coach hire. Tell us about your project using our quote request form.

For a group trip on quotation: 1 free place from 25 paying participants, 3 from 50, 4 from 75, 6 from 100. The details are in your quote and in our group terms of sale.

Any complaint must reach us in writing no later than 14 days after the return date. Full details are on our Complaints and disputes page.

Yes, we would love that! After you get home, you receive an e-mail asking how your trip went. You can also leave your review at any time on the Customer reviews page.