Privacy policy
Bookings open on 1 January 2027
To give you the best protection, Évadons-nous is finalising its membership of the Belgian Travel Guarantee Fund: your payments will be fully protected. We are using the end of the year to prepare our 2027 trips. Discover them now!
Who are we?
The controller of your personal data is:
- Évadons-nous – Nicolas Jaupart
- Rue Twahaye 16, 4600 Visé, Belgium
- E-mail: info@evadons-nous.be
- Phone: +32 491 08 86 45
- VAT: BE 0838.149.977
We comply with the General Data Protection Regulation (GDPR) and Belgian data protection law.
What data do we collect?
We only collect the data we need:
- Your customer account: surname, first name, address, e-mail, phone number, password (stored in encrypted form)
- Your bookings: chosen trip, date, departure point, number of participants, amounts paid
- Passengers: for trips of several days, the surname and first name of each passenger (required by hotels, parks and other service providers)
- Your messages: the information you send us through our forms or by e-mail
- Newsletter: your e-mail address, if you have subscribed
- Technical data: IP address and browsing information, used for security and to keep the website working properly
We never have access to your full bank details: payment is processed directly by our payment provider.
Why do we use your data?
- To manage your account and bookings: this is necessary to perform your travel contract.
- To organise your trip: passing on the relevant information to hotels, parks and other service providers.
- To process your payments and refunds.
- To answer your questions and complaints.
- To comply with our legal obligations, in particular accounting and tax obligations.
- To send you our newsletter, only with your consent.
- To keep the website secure.
Who do we share your data with?
Your data is never sold. It is only shared with:
- our travel partners (hotels, theme parks, restaurants, guides), solely to organise your trip
- Mollie B.V. (the Netherlands), for online payment
- OVH SAS (France), which hosts our website
- our newsletter service, if you have subscribed
- our accountant and the authorities, where required by law
If a trip takes place outside the European Union, some data may be passed on to local service providers, solely to ensure your stay.
How long do we keep your data?
- Customer account: as long as your account is active. It is deleted after 3 years of inactivity.
- Bookings and invoices: 10 years, as required by Belgian law.
- Messages and complaints: 3 years after they have been dealt with.
- Newsletter: until you unsubscribe.
Your rights
At any time, you can:
- access the data we hold about you
- correct it if it is inaccurate
- request its deletion, unless the law requires us to keep it
- restrict its use or object to it
- receive your data in a readable format (portability)
- withdraw your consent, for example for the newsletter
To do so, write to us at info@evadons-nous.be. We will reply within one month.
Each newsletter also contains a link to unsubscribe in one click.
Security
We protect your data with appropriate measures: secure connection (HTTPS), encrypted passwords and access limited to those who need it.
Cookies
The use of cookies is explained in our Cookie Policy.
Complaints
If you believe your data is not being processed correctly, please contact us first. You can also lodge a complaint with the Data Protection Authority, Rue de la Presse 35, 1000 Brussels.
Changes
This policy may be updated. The date of the last update is shown below.
Last updated: 1 October 2026