Coach hire with driver: terms and conditions

These terms apply to any hire of a coach with driver agreed with Évadons-nous. They form an integral part of our offers and of every transport contract.

1. Application of the terms

The customer is deemed to have read these terms and accepted all their clauses, unless the offer expressly states otherwise. They prevail over any other general terms, in particular those on the customer's purchase orders or invoices.

2. Price

Unless otherwise stated in the offer, the price includes the fixed transport costs: driver, vehicle and tolls.

Depending on the offer, variable costs (parking, the driver's accommodation and meals, crossings) are either re-invoiced to the customer at cost or paid directly by the customer.

3. Booking and payment

• 30% of the total price is paid when ordering: this deposit secures the date and the vehicle.
• The 70% balance is paid before departure.
• Payments are made without discount. If payment is not received within these deadlines, Évadons-nous may cancel the booking.

4. Late payment

For business customers, any invoice unpaid on its due date automatically and without notice bears interest at 12% per year and is increased by a fixed compensation of 15%, with a minimum of €40, without prejudice to the damage actually suffered.

For consumers, the statutory debt collection rules apply (Belgian Code of Economic Law, Book XIX), in particular the prior sending of a free reminder.

In the event of non-payment, Évadons-nous may also terminate, by registered letter, any services still to be performed.

5. Cancellation by the customer

Any cancellation must be notified in writing.

• Up to 22 days before departure: no cancellation fee, except for additional costs already incurred (driver's accommodation or transport, crossings).
• 21 to 14 days before departure: 30% of the total price, plus any additional costs.
• 13 days to 48 hours before departure: 50% of the total price, plus any additional costs.
• Less than 48 hours before the departure time: 90% of the total price, plus any additional costs.

6. The driver and safety

The driver chooses the route to the destination. In exceptional circumstances, in particular if instructions on board are not followed or if a passenger's behaviour endangers the safety of the vehicle or other travellers, the driver may interrupt the journey and, if necessary, return by the shortest route to the place of departure.

Smoking is not allowed on board. Damage deliberately caused to the vehicle by passengers is charged to the customer.

7. Complaints

Complaints about the performance of the transport must reach us by registered letter no later than 8 days after the service. Complaints about an invoice must reach us by registered letter no later than 8 days after it was sent.

8. Force majeure and unforeseen events

Évadons-nous is not liable for cases of force majeure that prevent the normal performance of the contract (unforeseeable technical constraints, strikes, severe weather…). In that case, compensation is limited to the refund of the deposit paid.

If, following an unforeseen event during the journey (breakdown, strike, driver illness…), the trip can only be partly carried out, the price is reduced in proportion to the services not provided. Évadons-nous will then do everything possible to provide equivalent transport to bring travellers back to their place of departure.

9. Liability

The liability of Évadons-nous for transport services is governed by the Belgian law of 25 August 1891 on transport contracts. In the event of loss of or damage to clothing and personal luggage, it is limited to €250 per piece of luggage and €500 per traveller.

10. Applicable law

These terms are governed by Belgian law. Any dispute falls under the jurisdiction of the courts of the judicial district of the registered office of Évadons-nous, without prejudice to mandatory consumer protection rules.

Any questions?

Contact us before booking: info@evadons-nous.be or +32 491 08 86 45.