Complaints and disputes

A concern during your trip?

If something is wrong during your trip, report it immediately to your driver or tour guide. This way, we can look for a solution on the spot.

If the problem cannot be solved on the spot, contact us directly:

• Phone: +32 491 08 86 45
• E-mail: info@evadons-nous.be

Making a complaint after the trip

Any complaint must reach us in writing, no later than 14 days after the return date of the trip.

You can send it:

• by e-mail to info@evadons-nous.be
• by post to Évadons-nous, Rue Twahaye 16, 4600 Visé, Belgium

Please include:

1. your name and contact details
2. the name and date of the trip
3. your booking number
4. a clear description of the problem, with photos or documents if possible

Complaints received after this 14-day period may not be taken into account.

Our response

We will acknowledge receipt of your complaint and reply as soon as possible. We always look for an amicable solution first.

If no agreement is reached

You can turn to a mediation service free of charge:

• the Consumer Mediation Service
• the Travel Disputes Committee (Commission de Litiges Voyages asbl)

Failing agreement, the dispute is governed by Belgian law and subject to the courts of the judicial district of Liège.